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ISO 20000-1

ISO 20000-1:2018 details requirements for IT Service Management Systems. It is a very useful standard for organizations involved in business of providing IT services to their customers. Using ISO 20000-1 helps ensure that customers implement right practices to safeguard against information security related threats and vulnerabilities.

This standard is divided into many clauses, the major ones being around

Understanding ITSM context of the company

Requirements for company leadership

Planning for risks, objectives, and changes

Resources, competence, awareness, communication and documentation

Operation of service management system

Evaluating performance of the Service Management System

Continual improvement

ISO 20000-1 specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve an SMS. The requirements include the design, transition, delivery and improvement of services to fulfil agreed service requirements.

For detailed and up to date information on ISO 20000-1 visit