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ISO 9001

ISO 9001:2015 is quality management system. It can be used by any organization, large or small, regardless of the type of business. Using ISO 9001 helps ensure that customers get consistent, good-quality products and services, which in turn brings many business benefits.

This standard is divided into many clauses, the major ones being around

Understanding current context of the company

Requirements for company leadership

Planning for risks, objectives, and changes

Requirements for activities supporting operation​

Operations planning and full lifecycle expectations from requirements to post-delivery activities

Evaluating performance of the Quality Management System

Continual improvement

ISO 9001 undergoes a systematic review every five years to decide whether it is still valid or needs updating. This is important to ensure the standard is still globally relevant and meets the needs of its users. All the requirements of ISO 9001 are generic and are intended to be applicable to any organization, regardless of its type or size, or the products and services it provides.
  • It specifies requirements for a quality management system when an organization:
    a) needs to demonstrate its ability to consistently provide products and services that meet customer and applicable statutory and regulatory requirements, and
    b) aims to enhance customer satisfaction through the effective application of the system, including processes for improvement of the system and the assurance of conformity to customer and applicable statutory and regulatory requirements.
  • USGovCert provides 18 predefined standard templates to ease the certification process.

For detailed and up to date information on ISO 9001 visit https://www.iso.org/iso-9001-quality-management.html